Return & Refund Policy
At Eliteclozet, operated by Fyntracore Solutions Private Limited, every order is handled with care, and your satisfaction matters to us. Even so, we recognize that a product may not always meet expectations upon arrival. This Returns and Refund Policy explains how we handle such situations, ensuring clarity, consistency, and fairness throughout the process.
In this policy, the terms “we,” “us,” and “our” refer to Eliteclozet, while “you,” “your,” or “customer” refer to anyone shopping on our platform. By placing an order with us, you agree to the return and refund conditions detailed below.
Please review the following information so you are fully aware of how returns and refunds are managed.
Eligibility for Returns
Each item we ship is carefully checked, and we expect returns to meet specific standards. If an item does not feel right for you, a return may be requested as long as the product remains in its original, unused condition.
Returned products must be unworn, unwashed, and free from alterations. All original tags, labels, protective materials, and packaging must remain attached and intact. Items that show signs of wear, handling, washing, or modification will not qualify for return.
Return requests must be raised within 48 hours of the order being delivered. Requests received beyond this timeframe or that fail to meet these conditions may be declined, so we encourage prompt inspection after delivery.
How to Initiate a Return
Starting a return begins with reaching out to us via email at fyntracoresolutionspvtltd@gmail.com. When contacting us, please include your Order ID along with a brief explanation for the return request.
For items that arrive damaged, defective, or incorrect, clear images that demonstrate the issue should be attached to your message. This helps our team assess the situation efficiently. Once your request is reviewed and approved, you will receive detailed guidance on how to proceed with the return.
Refund Process and Timeline
Once the returned item reaches us, our team will conduct a quality check to ensure it meets all return eligibility requirements. After successful verification, the refund process will be initiated without unnecessary delay.
Refunds are issued to the original mode of payment used during checkout. While processing times may vary, refunds generally reflect within 5 to 7 business days. You will be notified via email once your refund has been successfully processed.
Items that fail to meet our return conditions may not be approved for a refund, as each case is evaluated carefully to maintain fairness across all orders.
Partial Refund Guidelines
In certain situations, a returned item may not be in perfect condition but remains suitable for resale, such as having minor packaging damage or light handling marks. In such instances, a full refund may not apply.
Our team will review the item and assess its condition to determine whether a partial refund is appropriate. Any adjusted refund amount will be based on the overall condition of the item at the time of inspection.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, faulty, or different from what was ordered, contacting us within 48 hours of delivery is essential. Supporting images or videos that clearly show the issue should be provided to help us verify the concern.
Once the issue is confirmed, we will guide you through the next steps, whether that involves returning the product or arranging a suitable resolution, depending on the nature of the problem.
We’re Here to Help You
Your experience with Eliteclozet matters to us from start to finish. If you have any questions related to returns, refunds, or any part of the process, our customer care team is available at fyntracoresolutionspvtltd@gmail.com.
